Career & Works
Lucy Awareness
RemoteView moreFull Stack Developer
May 2024 — Present
- – Rebuilt the Lucy platform UI working closely with product and design, shipping new features on two-week Agile sprints for enterprise banking clients across Europe.
- – Shipped an AI-powered phishing detection score from zero to production, integrating machine learning risk models that changed how the platform assesses threat levels.
- – Integrated LLM-based content analysis into the phishing simulation pipeline, enabling smarter, more context-aware threat scenarios.
- – Built Azure SSO with automated user provisioning, removing the need for manual account setup across the platform.
- – Developed a reusable React component library and contributed to a shared design system, cutting duplication and speeding up delivery.
- – Consumed AI and ML model APIs from backend services to display dynamic risk scores in the frontend, with careful handling of edge cases.
- – Wrote unit and integration tests for AI-adjacent features to keep detection logic consistent across input scenarios.
Lead Technical Support Engineer & Cybersecurity Awareness Consultant
Oct 2023 — May 2024
- – Worked directly with enterprise clients, including banks and large multinationals, to plan and run phishing simulation campaigns.
- – Delivered security awareness training sessions to client teams, helping non-technical staff understand social engineering risks.
- – Advised clients on how to structure their awareness programmes over time, keeping simulations meaningful rather than a compliance exercise.
- – Acted as the main escalation point for complex technical issues, working across tickets, merge requests, and live calls.
ThriveDX Enterprise
RemoteView moreTechnical Support Engineer
Apr 2023 — Oct 2023
- – Put together internal documentation that gave the team a clearer way to handle common issues and made it easier to onboard new people.
- – Worked closely with product and engineering teams, passing on patterns spotted through client work to help shape what got built next.
- – Handled multiple enterprise support cases at the same time, keeping on top of SLA requirements across a range of production environments.
- – Took care of Linux server administration and wrote Python and Bash scripts to automate recurring tasks.
- – Built automation workflows using API connections and documented the solutions clearly for both the team and clients.
InEvent
RemoteView moreLead Product Support Engineer
Feb 2022 — Apr 2023
- – Looked after a distributed support team across EMEA and North America, handling L2 escalations.
- – Put together a structured training programme for new engineers to get confident on complex tickets faster.
- – Kept SLA targets on track while making sure client communication stayed clear and helpful throughout.
Product Support Engineer
Jul 2021 — Feb 2022
- – Built custom event templates and client websites directly in the codebase — no page builders or plugins involved.
- – Helped clients connect their accounts to third-party tools and REST APIs, troubleshooting integration issues and Git workflows.
OctoBytes Solutions
On-siteView moreSoftware Developer
Feb 2020 — Jul 2021
- – Built and maintained full-stack web applications for several clients, handling both feature work and production issues.
- – Designed and shipped a QA automation system for Faircape that replaced a largely manual testing process.
- – Built the admin dashboard for MEDPay — a healthcare platform connecting practitioners and patients — from scratch using Vue.js and PHP.